Frequently Asked Questions

Screen Printing
What types of items can be screen printed?
A sample of items ideal for screen printing are clothing, bags, umbrellas, caps, hats and towels. By no means are these the only items. If you have something in particular you'd like screenprinted please contact us.

How is your screen printing priced?
Screen printing pricing is based on the number of colors, the quantity printed and the color of the item the screen printing is being applied to. The greater the number of colors, the higher the price. The smaller the amount of items being done at one time, the higher the price.

If I provide a photograph, will it be identical when screen printed?
The screen printing process is different than printing something on a flat piece of paper. Because material is porous and the number of colors is restricted to four (4), it is difficult to get screen printing to duplicate a photograph entirely. In most cases we are able to get an excellent reproduction.

What type of artwork do you need for screen printing?
The better the artwork, the better. We do have artists available to reproduce hand drawings, but our preference is to have camera-ready artwork. Camera-ready refers to an image that has a vector format in 300 dpi (dots per inch). The most common vector files are from Corel Draw (cdr), Adobe Illustrator (ai) and Photoshop (eps). Other image files such as gif, jpg, jpeg, bmp or tiff can also be used but will require our artist to make adjustments to ensure the best screen printed image possible.

What is the process for screen printing?
The screen printing process consists of:
* Receive order and artwork
* Clothing or items are ordered
* Artist separates artwork into different colors
* Screens are burned
* Once we receive the clothing or items, printing is scheduled
* Items printed
* Shipped to customer or picked up

Is there a setup fee for screen printing?
Yes, there is a one time set-up fee of $20 for each colors in the design. If you get items printing again using the same design there will not be a set-up fee.

Why is screen printing more expensive than heat transfers?
Screen printing uses a plastic ink that has a consistency similar to paint. Screen printed goods do not crack or fade (unless put into direct sunlight for long periods of time), like a heat transfer does. Screen printed items are of a higher quality and will outlast an item with a heat transfer.

Embroidery
Can I buy something without getting it embroidered or screen printed?
Certainly. We offer blanks as well as items that can be embellished with your custom logo, design or name.

Do you have minimum quantity requirements?
We try to accommodate most orders, both large and small. In some cases your order may take a bit longer because we will combine it with another for items coming from the same wholesaler to ensure we do not have to charge extra for a smaller order.

Do your prices include the embroidery or screen printing?
Our prices do not include the cost of the embroidery or screen printing. Since each design is different, prices vary in the cost for embellishments.

How much time does it take to get my order?
We strive to provide as a quick of a turnaround as possible. On average most embroidery orders leave our shop within 5 - 10 working days from the time the order is placed. For screen printing, orders usually ship within 10 - 14 working days.

Do you have an approval process for an embroidered logo or lettering?
Yes, every design or logo is produced than sent to the customer via e-mail, fax or mail for their approval. Ideally e-mail is our first choice because it is quick and provides a color reproduction of the design.

What is the process if I place an order for embroidery with a custom logo?
* Receive order
* Receive artwork from customer
* Digitizer enlarges the artwork and decides the size of the logo (depends on where it will be placed), the number of colors and the type of stitches to be used (depends on the item the logo will be embroidered on).
* Send quote on pricing to customer. One approval is received than,
* Schedule digitizing
* Order garments or items
* Once design is digitized we do a test stitch-out and send you an e-mail, fax or mail to get final approval. Once approval is received than,
* Schedule for production
* Embroidery applied
* Shipped to customer, or picked up
* E-mail sent to customer them that product has been shipped

What types of embroidery do you offer?
There a three main types of embroidery you can order - 1) Custom logo, requiring digitizing, 2) Stock design with lettering (or just lettering) and 3) Monogramming.

What types of items can be embroidered?
Most things can be embroidered. The rule of thumb is that we must be able to get the item onto the embroidery machine. In some cases, where an item is too thick or cumbersome to fit into a traditional hoop, we use other methods to get the item on the machine. Traditional items that are embroidered are: clothing, bags, caps and hats.

Do I have to buy the items I want embroidered from you?
No, we service many customers who supply their own goods and we provide only the embroidery service. But most time we can beat retail prices

How is your embroidery priced?
Our embroidery service pricing is based on the number of stitches and the quantity of items being embroidered in each design. The higher the number of items being done at one time, the lower the price per stitch-out.

Do you have a setup fee for just lettering?
If the complexity of the lettering is simple and the design does not require us to mail a sample, we do not charge a setup fee. If the lettering requiring editing or special approval, then we charge a $15 set-up fee.

Do you have a setup fee for using a stock design and lettering?
Yes, we charge from $15 - $40 for setting up a design or logo using a stock design and lettering. More complex designs will have a higher setup fee.

General
We are not in your area, does this matter?
Not at all. Generally the artwork required for production is sent via electronic means, such as e-mail or fax. We are able to ship across  the United States,
for a minimal cost.

I need something fast, can you help?
Certainly, we accommodate rush orders whenever possible.

How long will it take to get my order?
We usually have orders shipped out within 7 - 14 work days from the time the design has been approved.

Do you have minimum order requirements?
Yes, there are minimum order quantities for most orders, but we have been able to help customers who are willing to wait if they have a smaller order.